Terms and Conditions -

Terms and Conditions

Welcome to Wesley Tours! These Terms and Conditions govern your use of our services, including tours, transportation, and any other services provided by Wesley Tours. By booking with us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Company Name: Wesley Tours
Service Area: Ocho Rios, Jamaica
Contact Number: (876) 774-7135
Email Address: wesleytoursja@gmail.com

2. Booking and Payment

2.1 Booking Confirmation

All bookings are subject to availability and are confirmed upon receipt of a booking confirmation email from Wesley Tours.
To secure your reservation, a deposit or full payment may be required at the time of booking.

2.2 Payment Methods

Payments can be made via bank transfer, credit card, or other methods specified by Wesley Tours.
Full payment is required before the commencement of any tour or transportation service, unless otherwise agreed.

2.3 Cancellation and Refund Policy

Customer Cancellations: Cancellations made more than 48 hours before the scheduled service will receive a full refund. Cancellations made within 48 hours of the service will incur a 50% cancellation fee. No refunds will be issued for no-shows or cancellations made on the day of the service.
Company Cancellations: Wesley Tours reserves the right to cancel any tour or service due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or low participant numbers. In such cases, a full refund or alternative arrangement will be provided.

3. Tour Packages and Services

3.1 Customized Tours

Wesley Tours offers customized tours based on the preferences and requests of our clients. Itineraries and prices will be confirmed before booking.

3.2 Package Tours

Package tours may include multiple destinations, accommodations, meals, and other services. Specific terms for each package will be provided at the time of booking.

3.3 Airport Pickups and Transportation

Our transportation services are available for airport pickups, drop-offs, and customized tour itineraries. Please provide accurate arrival and departure information when booking airport pickups.

4. Customer Responsibilities

4.1 Identification and Travel Documents

Customers are responsible for carrying valid identification and any required travel documents during their tours or transportation services. Wesley Tours will not be liable for any issues arising from missing or incorrect documents.

4.2 Personal Belongings

Wesley Tours is not responsible for the loss, theft, or damage of personal belongings during tours or transportation services. Customers are advised to keep valuables secure at all times.

4.3 Conduct and Safety

Customers are expected to behave respectfully and adhere to safety guidelines provided by our staff during tours. Wesley Tours reserves the right to remove any customer from a tour or service if their behavior jeopardizes the safety, comfort, or enjoyment of others.

5. Liability and Disclaimers

5.1 Limitation of Liability

Wesley Tours will make every effort to ensure the safety and comfort of our customers. However, Wesley Tours shall not be held liable for any injury, loss, or damage incurred during tours or transportation services, except where caused by the gross negligence of our staff.

5.2 Third-Party Services

Wesley Tours may work with third-party service providers, such as hotels, restaurants, or excursion operators. While we strive to partner with reputable providers, Wesley Tours is not responsible for the actions, errors, or omissions of third-party providers.

5.3 Force Majeure

Wesley Tours will not be held liable for any failure or delay in performing our services due to circumstances beyond our control, including but not limited to natural disasters, strikes, war, or government actions.

6. Amendments to Terms and Conditions

Wesley Tours reserves the right to modify or update these Terms and Conditions at any time. Customers will be notified of any significant changes that may affect their bookings or services.